Interac was taken offline by the outage, preventing all businesses nationwide from being able to accept debit card transactions, regardless of their internet service provider.Over 12 million subscribers were affected. Around 25% of Canada lost internet connectivity, according to the UK cybersecurity organization Netblocks.The outage had a significant impact on various information systems nationwide, much of which extended past residential and commercial Rogers customers, due to their dependencies on Rogers infrastructure: The economic toll to the Canadian economy for the outage period was projected at $142 million. Splitting their physical and wireless lines for $261 million, and giving out $150 million in customer credits became part of a $10 billion plan for Rogers over a three year span involving increased management and additionally the use of artificial intelligence to supervise potential future errors. Rebates for customers are estimated at cost to Rogers a range of $28 million to $70 million. The event spurred new government policies requiring all telecommunications providers to provide mutual assistance to each other in the event of an outage, offer emergency roaming service for rivals' affected customers, and establish plans for how to communicate to the public about said incidents. Multiple international web monitoring organizations observed the outage. The 2022 outage impacted internet service providers with wholesale access to the Rogers network, such as TekSavvy, as well as various other information systems nationwide that relied on the Rogers network, including Interac, OLG, and some federal government services. This followed another major national outage a year prior in April 2021. On July 8, 2022, Canadian telecom provider Rogers Communications experienced a major service outage affecting more than 12 million users of Rogers' cable internet and cellular networks, including those of subsidiary brands Rogers Wireless, Fido, Cityfone, and Chatr.
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